Frequently Asked Questions

Why trust The Henko?
At The Henko, we stand out for our commitment to quality, authenticity, and excellence in service. We carefully select each product to guarantee a premium experience, working exclusively with trusted suppliers. Our platform offers a secure, transparent, and efficient shopping process, supported by customer service always available to assist you. Choosing The Henko means opting for guarantee, trust, and exclusivity.

How do I make a purchase on The Henko?
Making a purchase on The Henko is a simple and secure process. Just explore our catalog and select the products you want. Once chosen, add them to your cart and proceed to checkout, where you can enter your shipping information and choose your preferred payment method. After confirming your order, you will receive an email with the details of your purchase. If you need any assistance, our customer service team is here to help you every step of the way.

Is this website secure?
Yes, at The Henko, the security of our customers is a priority. We use advanced encryption technologies to protect your personal and payment information, ensuring secure transactions. Additionally, we work with trusted providers and internationally recognized payment platforms. You can shop with complete confidence, knowing your information is protected at all times.

What is your return policy?
At The Henko, our goal is to ensure that every delivery is perfect. While it’s unlikely, we accept returns if a product arrives damaged or unusable. If this happens, please contact our customer service team within 24 hours of delivery, and we will assist you promptly.

We appreciate your understanding, as we cannot accept returns if you change your mind after receiving the item.

What are your customer service hours?
Our customer service team is available to assist you at all times. You can contact us 24 hours a day, 7 days a week, and we will be happy to address any questions or concerns you may have. You can contact us by whatsaap at any time +34 639 308 707

What payment methods are accepted?
At The Henko, we accept a variety of payment methods to provide you with the most convenience. You can complete your purchase using credit and debit cards, bank transfers, and secure online payment platforms such as PayPal. All of our payment methods are fully secure, so you can shop with peace of mind.